Based in Silicon Valley, we help leaders build resilience and emotional intelligence behaviors and structures at the individual, team and organizational levels. Teams not only survive but gain strength and thrive as they navigate waves of uncertainty and ongoing change.
Build Resilience as a Team
We create and run custom learning labs for our clients to hone the five skill areas of emotional intelligence under conditions of high uncertainty, stress and duress. The results are an increased capacity within a team to self regulate and recover from setbacks, an expanded ability to influence and manage critical relationships, and more adaptability and creative decision making power. Teams not only overcome challenges, they become stronger and evolve because of them.
Put Resilience Learnings to Work
Peer groups or teams meet virtually for one hour per week over 8-12 weeks to learn and practice EQ skills. They develop a solid set of resilience and recovery habits designed to support participants through periods of hyper-growth, disruption and change. The results are strong relationships and heightened interpersonal effectiveness, a capacity to generate strong group cohesion, and an increased ability to respond fluidly and fluently to ambiguity and change.
Navigate Uncertain Times
We coach senior leaders to increase emotional intelligence, lead for team resilience, and overcome behavioral blind spots that get in the way of individual and team performance goals. Leaders create solid resilience behaviors to stay the course, lead through times of high uncertainty and change, and increase the resilience of their organization overall. The results are enhanced performance, improved individual well being, and the ability of the leader and their team to adapt and thrive.
Developing Resilience in an Organizational Context
EQ significantly impacts performance, especially at senior levels in an organization. In Daniel Goleman's research, EQ was twice as important as other factors for performance at all levels. Its importance increases at higher levels of a company. When comparing star performers in senior leadership positions with average ones, 90% of the difference was attributable to EQ (rather than cognitive abilities).
Businesses operate in a context of business model disruption, accelerating change and ever increasing uncertainty. This was true before COVID and is even more true today. The ability of leaders and leadership teams to flow with change, pivot and evolve as a result of pressure is crucial to surviving and thriving in the new normal.
EQ is located in the limbic system. This is a group of forebrain structures that includes the hypothalamus, the amygdala and the hippocampus. Our custom EQ Labs™ are designed to address the Limbic Brain in the way the Limbic Brain learns: Experientially through repeated practice and feedback - as opposed to books, articles and lectures. Trying to build EQ cognitively does not work and reduces interpersonal effectiveness.
In our Resilience Labs™ we also address the more ancient brain structures (the brain stem) and our physiology. Survival behaviors such as fight, flight and freeze are triggered when we are faced with large or continuous uncertainty and threats. These are physiological responses and need to be addressed at the level of our physiology first before moving to the higher brain structures.
Emotional intelligence is a set of five skills, namely Self Awareness, Self Regulation, Motivation, Social Skills and Empathy. These skills enable leaders and teams to access high performance and enhance results. Each of these skill areas corresponds to a set of behaviors that can be observed, practiced and learned. Ultimately, EQ is the ability to influence and get things done with and through other people.
Resilience is the same set of skills but under conditions of uncertainty, stress and duress which trigger their own set of dynamics, such as survival behaviors and an increased need for Self Regulation. Individuals and teams learn to not only overcome and navigate stress, uncertainty and change but grow from them and become stronger as a result.